Data privacy


Data privacy and data security for our contractual partners and for consumers have always been a top priority to our company. This is why the protection of your personal data during our entire business processes is very important and a special concern. For us, it is a matter of course that we respect your right to personal rights.

As a rule, you need not disclose any personal data to use our website. However, we may need your personal data to enable us to actually provide our services. We will acquire, process and use personal data to the extent to which this is permitted by law and necessary for processing, or for which you have given your consent.

What data is stored?

When using our website, e.g. if you contact us using our contact or application forms, you are asked to provide us with certain personal data (such as name, address, date of birth, postal or e-mail address, telephone number etc.) by entering that data on the website. We need this information to send you the information material you request or to process your application. If you are asked to enter personal data, that data will be transmitted via the internet using SSL encryption, so that the data is protected against unauthorised access by third parties. We will forward your data to the unit in charge within our company and as a rule delete it after 30 days. An exception is the data that you provide to us using the application form, which will be deleted only after 12 months.

If you do not wish to provide this data by electronic transmission, you may contact SCHUFA e.g. by sending a letter to the postal address stated in the legal notice.

Use of cookies / etracker

At our website, data is collected and stored for marketing and optimising purposes using the technologies of etracker GmbH ( User profiles may be created from this data using a pseudonym. Cookies may be used for this. Cookies are small text files which are stored locally in your internet browser's temporary storage. Cookies make it possible to recognise the internet browser at the next visit. Without the affected person's particular consent, the data acquired using etracker technologies is not used to personally identify a visitor of the website and is not combined with personal data about the owner of the pseudonym. Data acquisition and storage may at any time be objected to with effect for the future.

How is this data used?

We acquire, process and use personal data to the extent this is necessary to provide the services offered, but also to make contact with you as desired or to send you services or information which you have requested.

To whom is this data made available?

All information which you provide by entering data on these websites is stored on a server located in a country of the European Union ("EU") and forwarded to the units in charge within the company to process your requests and desires.

Information about stored data

If you wish to receive information about the data SCHUFA has stored about your person, you can request a report here. Of course, you can have us correct errors, update out-of-date information and delete stored data. SCHUFA can delete data only if no statutory and/or other contractual purposes require a longer storage period. To do this, please write to the following address and explain the facts:

Privatkunden ServiceCenter
Postfach 103441
50474 Köln

Copies of documents proving the facts of the case (receipts, deletion notice or similar) will help us process your request quickly.

Supervisory authority

The data protection supervisory authority responsible for SCHUFA Holding AG is the data protection officer of the federal state of Hesse.

Links to other websites

Our website may contain links to other websites. An "external link" (new browser window) will clearly indicate that you are about to leave the SCHUFA website. Please note that after you have left the SCHUFA website, the data protection regulations of the respective other internet provider will apply on whose compliance we have no influence.

You may contact our data protection officer at if you have questions or comments regarding our data privacy information.

Public procedure register (as required by Section 4e BDSG [German Federal Data Protection Act])