I am failing the NFC scan process. What should I do?

We have the following tips for you:

Check whether NFC is activated in the settings of your mobile device.
Find the correct position of the ID card by placing it in different places. Move slowly until a connection is reported.
Do not move the ID card during the scanning process.
If you have attached a protective cover to your mobile device, remove it for the eID procedure. A protective cover can weaken the signal.
If you suspect that the online ID function of your ID card is defective, have your ID card checked at the Citizens' Registration Office.

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