If you are already logged into your SCHUFA account: Please feel free to report your technical issue directly via "Report an App Issue" in the Help & Contact section of the SCHUFA app. If you are unable to log into your SCHUFA account: Please contact us using our contact form. Under “Subject,” select “Problems with the SCHUFA account” and describe your issue. To help us process your request, it would be very helpful if you could provide us with the following information:

  • Gerätetyp (z. B. iPhone 14)
  • App-Version (z. B. 1.4)
  • OS-Version (z. B. iOS-Version 18.6.2)

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