SCHUFA Ombudswoman Brigitte Zypries mediates in disputes between you and SCHUFA: quickly, without red tape—and free of charge! She is independent and not bound by SCHUFA’s instructions.
Before you contact the SCHUFA Ombudswoman: Issues regarding credit entries can usually be resolved through the help portal.
Important! An ombudsman proceeding can only be initiated if the following requirements are met:
- das Anliegen der SCHUFA bereits zur Klärung vorlag
- kein gerichtliches Verfahren eröffnet oder entschieden
- keine andere Schlichtungsstelle ist mit dem Anliegen befasst ist
More Information
Before contacting the Ombudsman's Office, you must have attempted to resolve the matter with SCHUFA. Otherwise, the SCHUFA Ombudswoman will not be able to process your request. Please first submit your request to SCHUFA's Private Customer Service.
SCHUFA Holding AG
Residential Customer Service Center
P.O. Box 50474, Cologne
Phone: 0611 - 9278 0
You can also contact the Retail Customer Service directly through the Help Portal.
If our Consumer Services team was unable to resolve your issue regarding SCHUFA, you can submit a written complaint to the following address.
SCHUFA Ombudswoman
P.O. Box 5280
65042 Wiesbaden
Fax: 0611 - 9278 8114
Email: ombudsfrau@schufa.de
Submit Requests Online
Please let us know what you need. We will contact you right away.