We want to respect and protect human rights along our entire supply chain. This includes the prohibition of child labor, the prohibition of forced labor and slavery, safeguarding occupational health and safety, including compliance with working hours, ensuring freedom of association, prohibition of discrimination, payment of fair wages, environmental protection, protection of life and health and protection of habitats.
As of January 1, 2024, we and our subsidiaries will be subject to the Supply Chain Due Diligence Act, in addition to other legal requirements. This means that we identify risks in the above-mentioned areas both at our direct suppliers and in our own business operations and take targeted measures on this basis.
A Human Rights Officer has been appointed at SCHUFA who is responsible for reviewing, complying with and implementing human rights due diligence obligations. He reports directly to the Management Board and is supported by an interdisciplinary team.
Questions about data protection and the data stored at SCHUFA are not covered by the Supply Chain Data Protection Act. Answers to general questions about SCHUFA and data protection at SCHUFA can be found at
If - despite our commitment to respecting human rights - the above-mentioned principles are violated within our supply chain, all persons affected by the actions of SCHUFA and its suppliers have the opportunity to report this via the following channels:
In the event of a complaint, please use the complaint form below.
Alternatively by letter post:
SCHUFA Holding AG
Human Rights Officer
Kormoranweg 5
65201 Wiesbaden
You can also submit complaints and tips anonymously via the complaint form. In this case, SCHUFA Holding AG will not be able to confirm receipt of your information, discuss the information with you at a later date or inform you of the outcome of the procedure or any measures taken.
Information such as personal data and other information that allows conclusions to be drawn about the identity of the person providing the information will be treated confidentially. This also applies after the procedure has been completed.
Re 1: These are complaints under the LkSG that point to human rights and environmental risks or violations.
The SCHUFA Holding AG complaints procedure for human rights and environmental risks or violations described here is derived from the requirements of the German Supply Chain Due Diligence Act (Lieferkettensorgfaltspflichtengesetz). Further information on this process can be found in the Rules of Procedure.
SCHUFA stands for responsibility and reliability: with our declaration of principles, we and our employees are committed to respecting and promoting human rights - within the company, along our supply chains, with business partners and in society. It forms the basis for our actions to ensure fair working conditions, equal opportunities and sustainable business practices.
We expect companies that maintain a business relationship with us to follow certain principles in their actions. We have formulated these in our Code of Conduct for Business Partners and in our Terms and Conditions of Purchase.