3.1. Visits to our website
Whenever you visit our website the browser you are using on your terminal device automatically sends information to the server of our website which is then stored temporarily in a so-called log file. We have no influence over this. The following information is then recorded without any action on your part and is stored until it is erased automatically:
- The IP address of the requesting Internet-enabled device
- The date and time of access
- The name and URL of the retrieved file
- The website/application from which access has been made (referrer URL)
- The browser you are using and any operating system on your Internet-enabled computer as well as the name of your access provider
We use the IP address of your terminal device as well as the other data listed above for the following purposes:
- Guarantee that the connection is established smoothly
- Guarantee that our website can be used with ease
- Evaluation of system security and stability
The data are stored for a period of 31 days and then erased automatically. We also use so-called cookies, tracking tools and social media plug-ins for our website. The precise processes which are used and how your data are used are explained in detail in chapter 7.
3.2 Processing of online inquiries data obtained from data subjects
We collect, process and use personal data to the extent that this is necessary to deal with your request. Personal data will be collected, processed and used by us to the extent necessary to process your request, for example to the extent necessary to process your request to initiate and conduct a conciliation procedure. We also use your personal data as part of this process to update our SCHUFA data inventory. More information about SCHUFA procedures can be found here.
3.3 Data processing in connection with usage of contact forms for inquiring companies, registration forms for SCHUFA events, SCHUFA webinars, contact forms for marketing campaigns and registration and use of our partner portal SCHUFA4Business
We collect, process and use personal data as necessary to address your inquiry (such as to enable you to access the SCHUFA partner portal) and for the purpose of transferral into our CRM system or the user administration area of the SCHUFA4Business partner portal. We also use your data for webinar registration so we can contact you by postal mail, phone or e-mail regarding SCHUFA products and services of interest and products of our business partners. We additionally use your data gathered in this process to update the SCHUFA database. For further information on the SCHUFA process you will find here.
3.4 Processing of media contact data
We collect, process and use personal data where this is necessary in order to provide information published by our company or to make contact with you as requested. We also use your data to inform you by e-mail or telephone about company innovations, such as by sending press releases. When we make contact with you we always bear in mind the relevance of our message and the key topic fields of your journalism.
3.5 Processing of data for sweepstakes
In the framework of sweepstakes, we use your data to provide information to winners and to advertise our offers. Detailed information is available in any conditions of participation in each sweepstake.
3.6 Processing of applicant data (e.g. when using our application form or at career fairs, etc.)
We collect, process and use personal data to the extent that this is necessary to deal with your application and or to make contact with you as requested.
3.7 Processing of data for advertising purposes, market research and opinion polling
3.7.1 Advertising purposes of SCHUFA Holding AG and third parties
If you have entered into a contract with us or we have listed you as a prospective customer, we process your address data and the criteria of advertising selection on the basis of Art. 6 (1) a) or f) GDPR in order to send you such information and offers from us and other companies. If you do not wish this to happen, you can object to the use of your data for advertising purposes at any time.
3.7.2 Use of data for market research and opinion polling
We also process your data for market research and opinion polling purposes. We use such data exclusively in anonymized form for statistical purposes and only for SCHUFA Holding AG. The answers you provide in surveys are not disclosed to third parties or published. We do not store answers to our survey questions with your e-mail address or with any other personal data. You have the right to object to the use of data for all or certain market research and opinion polling purposes at any time without incurring any other than basic rate charges for the telecommunication costs involved. A text message sent to the following contact data (e.g. by e-mail, fax, letter) is sufficient for this purpose. You will also, of course, find an unsubscribe link in all survey e-mails.
3.7.3 Right to object
You have the right to object to the use of your personal data for all or certain advertising purposes at any time without incurring any other than basic rate charges for the telecommunication costs involved. A text message sent to SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden, Germany or to firstname.lastname@example.org or by telephone on +49 (0)234 9761200 or by fax to +49 (0)611 9278359 is sufficient for this purpose.
If you object, the relevant contact address will be locked to prevent it being used for further advertising-related data processing. We point out that, in exceptional cases, advertising material may still be sent after you have lodged your objection. This is technically due to the required lead time for advertisements and does not mean that we are not responding to your objection. We appreciate your understanding in this matter.